RHEL [was Email Anti-virus / spam Relay]

[Michael J McCafferty]

I have opened 2 tickets with them in 3 years.

The first one was not really their problem and it was more than 2yrs 
ago so my memory of it is faint. It was on an "AS" box with the top 
support level. They answered the phone quickly, and put it in the 
queue. Very similar to Cisco. If it ain't network down, then you wait 
for a little boit for them to call you back... no problem. My problem 
could not be solved by tier 1 support monkey (obviously, because I 
wouldn't have called if that were the case). I think I found the 
answer from the correct vendor at some point before RH had worked it too much.

The second ticket had to do with my recent query on this list of why 
RHEL4/CentOS4/FC4 ran so slow on a particular motherboard, when 
Debian and OpenBSD worked fine. This system was only entitled to "WS" 
Basic support. 30-days installation and 1yr web/email support. The 
person that answered my ticket was an RHCE.  The first thing he asked 
me to do was to run top and see if there were any apps that were 
using CPU time. I suppose that's a good start.. in reality these are 
freshly booted systems and my description included that it installed 
slowly as well. Before I answered, he added to the ticket a few hours 
later some good information gathering commands to get him started. I 
think this shows that he/they are actually trying to solve the 
tickets, not just pushing them around in the queue. I have had a very 
busy week so I haven't had a chance to follow up on the ticket. I 
just bought more hardware, which worked, and used those systems. I 
also used a few of the problem machines that didn't work with any of 
the RH 4's, for OpenBSD and Debian machines. I have one of these things left.

Mike

At 11:47 AM 2/6/2006, you wrote:
>Does anyone here have any realworld experience actually _using_ RHEL support?